Sophia Elmoussaoui
Product Designer II
Boston, MA
elmoussaoui.sophia@gmail.com
Sophia Elmoussaoui
Product Designer II
Boston, MA
elmoussaoui.sophia@gmail.com
Sophia Elmoussaoui
Product Designer II
Boston, MA
elmoussaoui.sophia@gmail.com
Sophia Elmoussaoui
Product Designer II
Boston, MA
elmoussaoui.sophia@gmail.com
About me
I'm Sophia Elmoussaoui, a Product Designer with a background in customer support. I believe in inclusive, scalable, and research-driven design.
I’ve shaped intuitive designs at HubSpot and innovated user engagement at Housecall Pro. Within SaaS, I've advocated for our users and business needs through user experience research and thoughtful design.
About me
I'm Sophia Elmoussaoui, a Product Designer with a background in customer support. I believe in inclusive, scalable, and research-driven design.
I’ve shaped intuitive designs at HubSpot and innovated user engagement at Housecall Pro. Within SaaS, I've advocated for our users and business needs through user experience research and thoughtful design.
About me
I'm Sophia Elmoussaoui, a Product Designer with a background in customer support. I believe in inclusive, scalable, and research-driven design.
I’ve shaped intuitive designs at HubSpot and innovated user engagement at Housecall Pro. Within SaaS, I've advocated for our users and business needs through user experience research and thoughtful design.
About me
I'm Sophia Elmoussaoui, a Product Designer with a background in customer support. I believe in inclusive, scalable, and research-driven design.
I’ve shaped intuitive designs at HubSpot and innovated user engagement at Housecall Pro. Within SaaS, I've advocated for our users and business needs through user experience research and thoughtful design.
About me
I'm Sophia Elmoussaoui, a Product Designer with a background in customer support. I believe in inclusive, scalable, and research-driven design.
I’ve shaped intuitive designs at HubSpot and innovated user engagement at Housecall Pro. Within SaaS, I've advocated for our users and business needs through user experience research and thoughtful design.
Selected projects
Work experience
Product Designer II
Housecall Pro
February 2021 - May 2024
At the beginning of 2021, I made the life changing decision to move across the country and change jobs. I joined Housecall Pro as one of the first designers, focusing on Onboarding and creating contextual first-time experiences for home professionals. Being such an early member of the team allowed me the opportunity to help shape the Design organization and its culture to what it is today.
I lead the design for the Customers team during my last couple years at Housecall. I focused on net-new features and increasing user engagement.
Product Designer II
Housecall Pro
February 2021 - May 2024
At the beginning of 2021, I made the life changing decision to move across the country and change jobs. I joined Housecall Pro as one of the first designers, focusing on Onboarding and creating contextual first-time experiences for home professionals. Being such an early member of the team allowed me the opportunity to help shape the Design organization and its culture to what it is today.
I lead the design for the Customers team during my last couple years at Housecall. I focused on net-new features and increasing user engagement.
Product Designer II
Housecall Pro
February 2021 - May 2024
At the beginning of 2021, I made the life changing decision to move across the country and change jobs. I joined Housecall Pro as one of the first designers, focusing on Onboarding and creating contextual first-time experiences for home professionals. Being such an early member of the team allowed me the opportunity to help shape the Design organization and its culture to what it is today.
I lead the design for the Customers team during my last couple years at Housecall. I focused on net-new features and increasing user engagement.
Product Designer II
Housecall Pro
February 2021 - May 2024
At the beginning of 2021, I made the life changing decision to move across the country and change jobs. I joined Housecall Pro as one of the first designers, focusing on Onboarding and creating contextual first-time experiences for home professionals. Being such an early member of the team allowed me the opportunity to help shape the Design organization and its culture to what it is today.
I lead the design for the Customers team during my last couple years at Housecall. I focused on net-new features and increasing user engagement.
Product Designer II
Housecall Pro
February 2021 - May 2024
At the beginning of 2021, I made the life changing decision to move across the country and change jobs. I joined Housecall Pro as one of the first designers, focusing on Onboarding and creating contextual first-time experiences for home professionals. Being such an early member of the team allowed me the opportunity to help shape the Design organization and its culture to what it is today.
I lead the design for the Customers team during my last couple years at Housecall. I focused on net-new features and increasing user engagement.
UX Rotational Program
HubSpot Inc
June 2019 - February 2021
During my final two years at HubSpot, I was accepted into the UX Rotational Program where I had the opportunity to experience working full-time as a Product Designer & User Researcher. This allowed me to learn from different product teams throughout the organization while growing my skills in a structured way. I focused on individual product features and progressed to designing full screen experiences.
UX Rotational Program
HubSpot Inc
June 2019 - February 2021
During my final two years at HubSpot, I was accepted into the UX Rotational Program where I had the opportunity to experience working full-time as a Product Designer & User Researcher. This allowed me to learn from different product teams throughout the organization while growing my skills in a structured way. I focused on individual product features and progressed to designing full screen experiences.
UX Rotational Program
HubSpot Inc
June 2019 - February 2021
During my final two years at HubSpot, I was accepted into the UX Rotational Program where I had the opportunity to experience working full-time as a Product Designer & User Researcher. This allowed me to learn from different product teams throughout the organization while growing my skills in a structured way. I focused on individual product features and progressed to designing full screen experiences.
UX Rotational Program
HubSpot Inc
June 2019 - February 2021
During my final two years at HubSpot, I was accepted into the UX Rotational Program where I had the opportunity to experience working full-time as a Product Designer & User Researcher. This allowed me to learn from different product teams throughout the organization while growing my skills in a structured way. I focused on individual product features and progressed to designing full screen experiences.
UX Rotational Program
HubSpot Inc
June 2019 - February 2021
During my final two years at HubSpot, I was accepted into the UX Rotational Program where I had the opportunity to experience working full-time as a Product Designer & User Researcher. This allowed me to learn from different product teams throughout the organization while growing my skills in a structured way. I focused on individual product features and progressed to designing full screen experiences.
Research Specialist
HubSpot Inc
January 2018 - May 2019
I started moving upstream with my own approach to solving user problems by advocating for a research role within the Customer Support organization. This allowed me to practice my research skills and identify areas of opportunity within the business while learning various research methodologies.
Research Specialist
HubSpot Inc
January 2018 - May 2019
I started moving upstream with my own approach to solving user problems by advocating for a research role within the Customer Support organization. This allowed me to practice my research skills and identify areas of opportunity within the business while learning various research methodologies.
Research Specialist
HubSpot Inc
January 2018 - May 2019
I started moving upstream with my own approach to solving user problems by advocating for a research role within the Customer Support organization. This allowed me to practice my research skills and identify areas of opportunity within the business while learning various research methodologies.
Research Specialist
HubSpot Inc
January 2018 - May 2019
I started moving upstream with my own approach to solving user problems by advocating for a research role within the Customer Support organization. This allowed me to practice my research skills and identify areas of opportunity within the business while learning various research methodologies.
Research Specialist
HubSpot Inc
January 2018 - May 2019
I started moving upstream with my own approach to solving user problems by advocating for a research role within the Customer Support organization. This allowed me to practice my research skills and identify areas of opportunity within the business while learning various research methodologies.
Senior Support Engineer
HubSpot Inc
January 2016 - May 2019
My user experience journey began here, in the Customer Service side of the tech industry. I learned to search for the root cause of customer problems while developing key communication skills that have benefitted me throughout my career as a designer. At the time, I began to notice that a lot of the customer pain often spawned from product and design decisions made well before users ever interacted with the software. This time in Support truly shaped who I am as a designer as it gave me a keen understanding and empathy for the user.
Senior Support Engineer
HubSpot Inc
January 2016 - May 2019
My user experience journey began here, in the Customer Service side of the tech industry. I learned to search for the root cause of customer problems while developing key communication skills that have benefitted me throughout my career as a designer. At the time, I began to notice that a lot of the customer pain often spawned from product and design decisions made well before users ever interacted with the software. This time in Support truly shaped who I am as a designer as it gave me a keen understanding and empathy for the user.
Senior Support Engineer
HubSpot Inc
January 2016 - May 2019
My user experience journey began here, in the Customer Service side of the tech industry. I learned to search for the root cause of customer problems while developing key communication skills that have benefitted me throughout my career as a designer. At the time, I began to notice that a lot of the customer pain often spawned from product and design decisions made well before users ever interacted with the software. This time in Support truly shaped who I am as a designer as it gave me a keen understanding and empathy for the user.
Senior Support Engineer
HubSpot Inc
January 2016 - May 2019
My user experience journey began here, in the Customer Service side of the tech industry. I learned to search for the root cause of customer problems while developing key communication skills that have benefitted me throughout my career as a designer. At the time, I began to notice that a lot of the customer pain often spawned from product and design decisions made well before users ever interacted with the software. This time in Support truly shaped who I am as a designer as it gave me a keen understanding and empathy for the user.
Senior Support Engineer
HubSpot Inc
January 2016 - May 2019
My user experience journey began here, in the Customer Service side of the tech industry. I learned to search for the root cause of customer problems while developing key communication skills that have benefitted me throughout my career as a designer. At the time, I began to notice that a lot of the customer pain often spawned from product and design decisions made well before users ever interacted with the software. This time in Support truly shaped who I am as a designer as it gave me a keen understanding and empathy for the user.
Education
Bachelor of Science, Marketing
Suffolk University
Sept 2010 - May 2014
Bachelor of Science, Marketing
Suffolk University
Sept 2010 - May 2014
Bachelor of Science, Marketing
Suffolk University
Sept 2010 - May 2014
Bachelor of Science, Marketing
Suffolk University
Sept 2010 - May 2014
Contact
Linkedin: